Mumbai Airport Guide

(BOM)

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The bustling Chhatrapati Shivaji International Airport (CSIA) has evolved into a pleasant swanky surprise for visitors to Mumbai, the financial capital of India. The airport is set to become truly world class with the introduction of Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) kiosks. These facilities will print baggage tags and cut down check time by over 50 percent. With CSIA being India’s busiest domestic and international flying hub, work is also being carried out on war footing to construct another terminal building by 2010 to cope with ever increasing traffic. CSIA aims to cater to over 40 million passengers per year once the upgradation of infrastructure at the airport is over.

Address: Chhatrapati Shivaji International Airport (CSIA), Mumbai, 400099

Website and Telephone: www.csia.in (+91-22-26813000)

Time Zone: GMT + 5.5

Terminal Information: As of now, Chhatrapati Shivaji International Airport has a total of four terminals, namely 1A, 1B, 2B and 2C. Terminals 1A and 1B, located at downtown suburb of Santa Cruz, cater to domestic flights, while Terminals 2B and 2C at nearby Sahar are meant for international flights. During the day, there is a regular free inter-terminal-transfer coach service. The terminals have tourist information counters. Terminal 1B also has a meet and greet counter.

Airport Connectivity:

Cab: Metered, pre-paid cabs and private cabs are easily available from the airport. The journey to the Key Business District in South Mumbai is convenient using the Western Express Highway and the newly constructed architectural landmark, the Bandra-Worli Sea-link.

Bus: The frequent BEST bus services between the airport and the ‘town’ along with a numerous AC coach services are available. The Arrivals area of Terminal 2 also provides the facility of booking intercity coach services.

Rail: Mumbai has a well connected suburban railway network. The nearest local rail stations are Santacruz, Vile Parle and Kurla which are conveniently accessible by cabs, buses and auto rickshaws. For enhancing passenger convenience, plans are underway to connect the proposed Mumbai Metro Rail network to the airport. Passengers can book inter-city trains from the railway reservation counter at Terminal 2.

Car Hire: The Arrivals halls of both Terminals 1 and 2 provide facilities of hiring cars from private companies such as AVIS and Hertz. For contact details travellers may check their websites.

Car Parking: Both the terminals are equipped with standard and premium car parking slots and can cater to over 3,600 vehicles. There are special parking slots for travellers with special needs.

Lounges and Spa: The Departures areas in both terminals have executive lounges. Passengers can use the exclusive business lounges of a number of airlines some of which cater to exclusively the premium class passengers. These include Air India, Jet Airways and Kingfisher. The lounges are equipped with facilities to refresh, relax and do business using the myriad business facilities. Air India operates a lounge for unaccompanied minors as well. Travellers can also pamper themselves with the invigorating Thai and Indian massages and rejuvenating skin treatments at the express Spa & Salon run by O2. One can also spend some time at ‘Timezone’ - a top of the line entertainment centre, which engrosses both adults and kids alike.

Food & Beverage: A well stocked Food Court in Terminal 2B complete with beverage vending booths, candy stores and top-notch restaurants such as KFC, Pizza Hut, Indian Paradise, The Coffee Bean, to name a few gives ample choice to travellers. Other names at the terminals include The Coffee Club, Bombay Blue Bar, US Pizza and Costa Café, Café Coffee Day and the Celebration Bar and Restaurant. You can also enjoy a few drinks at the classy bars.

Shopping: Terminal 2 with its swanky new duty free shops (albeit expensive) will definitely dazzle you. Shop from a range of international brands of cosmetics, electronics, perfumes and liquor or hop in for a quick souvenir shopping.

Medical Care: Doctors are available round the clock at the medical inspection rooms of Terminals 1B and 2B. Another medical inspection room at Terminal 2C is functional from 8pm to 8am. These facilities are free. A fully equipped cardiac ambulance is also available for emergency purposes, in addition to the convenient placement of defibrillator instruments. A pharmacy store takes care of the last minute drugs you may have forgotten back home.

Business Facilities: Internet kiosks, wi-fi connectivity, long distance and international calling, and fax facilities make life easy for the hard pressed business professional. Departures areas in both terminals have a business centre each.

Money, Banking, Postal and Telecommunications: Both terminals have ATMs, bureaux de change, postal services, photocopying, and telephoning facilities.

Airport Hotels: There are numerous premium as well as budget hotels in proximity to the airport and passengers can book hotels right at the airport. Certain hotels also run shuttle services to and from the airport – Leela Kempinski, Orchid Ecotel, and Midland Hotel Mumbai, to name just three.

Left Luggage and Lost & Found: There are cloak room / baggage storage / left luggage kiosks in both domestic and International terminals. You can also claim your lost luggage which is deposited with the Lost & Found Department located at both terminals through the Terminal Duty Manager. The e-mail addresses for any queries and claims relating to ‘left luggage’ and ‘lost and found’ are BOMLLS@tfhcorp.com and BOMLNF@tfhcorp.com respectively.

Smoking: The smoking kiosk at the new departure terminal and The Celebration Bar and Restaurant offer designated smoking zones.

Facilities for Passengers with Special Needs: There are special parking slots and washrooms for people with special needs. Wheelchairs are also provided free of cost.