Dubai retailers urged to accept returns

Those on cheap holidays in Dubai may find that their shopping experience runs even more smoothly in future, it has emerged.

By Southall Travel -Thursday, October 01, 2009 05:27 PM

Retailers operating in Dubai have been urged to accept returns from customers who are not happy with their purchases - something that many in the region refrain from doing.

A campaign will be launched by the department of economic development (DED) to draw attention to the issue and remind sellers in the emirate that they have a duty to accept returns from customers and those taking cheap holidays in Dubai.

Mohammad Hilal Al Muroushedi, chief executive of commercial compliance and the consumer protection division of the DED, said that it is integral that shoppers in Dubai receive the best quality service "in order to ensure satisfaction and loyalty".

"The DED is keen to support consumers' rights and make sure that stores are abiding by the rules and regulations in that matter," he added.

This campaign may be welcomed by the United Arab State's many visitors, whose numbers are rapidly growing, according to figures from Dubai International Airport this week.

According to the hub, it saw a 10.7 per cent rise in travellers from the UK in August 2009 compared to the previous month.

Written by Erin Marshall Meet the editors...

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