Airlines' websites 'should be easy to navigate'

Airlines should ensure that their websites are as easy as possible to use in order to reduce the risk of people making mistakes when they book their flights, one industry commentator believes.

By Southall Travel -Thursday, September 17, 2009 03:40 PM

Airlines websites should be easy to navigate

Airlines should ensure that their websites are as easy as possible to use in order to reduce the risk of people making mistakes when they book their flights, one industry commentator believes.

Those booking cheap flights to India, Dubai and other locations should be able to do so online in an easy and clear manner, it has been asserted.

According to consumer group Which? Travel, airlines should ensure that their websites are accessible, clear and easy to use from a consumers' point of view.

Spokesperson for the group Rochelle Turner said that carriers should bear in mind the internet usage of consumers, as "simple mistakes", such as spelling a name wrong, are often made.

She added: "We would advise that all airlines should do research with their customers to make sure all airline sites are as operable and as simple to use as they possibly can be."

Ms Turner's comments come after the Air Transport Users Council said earlier this week that more airlines should offer customers a 24-hour window to alter their bookings without charge.

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