How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you and you are financially protected. We have created new email contacts : covid19@southalltravel.co.uk for all enquiries. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message
ABTA Logo doitall covid19@southalltravel.co.uk 0208 843 4444 (8am to 8pm) 24 hours a day / 7 days a week
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0208 843 4444 (8am to 8pm) covid19@southalltravel.co.uk

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COVID-19 Message

Dear Valued Customer,

These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.

During this time we ask you to take into account the following:

  • Until 15th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand
  • For all bookings please email us at covid19@southalltravel.co.uk. Our teams are here and able assist you, to advise the best options possible. Please include your departure date, booking reference/invoice number and airline in the subject line.
  • For latest foreign travel advice, please check the Foreign and Commonwealth Office website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Southall Travel will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline's policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.

Please rest assured that Southall Travel is committed to providing you with the excellent service and support you have come to expect of us.

Modern Slavery Statement

Introduction
Southall Travelis a provider of travel services to the general public and a broad range of companies, corporations and businesses. Based in Dover Street, London and established in 1984we are now one of the largest travel companies operating in the U.K.

Our directors, management and staff take our corporate, social and legal responsibilities extremely seriously and consider our staff to be our greatest asset. Our staff are recruited regardless of race, religion, gender, sexual orientation or disability and we expect suppliers, partners and other companies we work with to adhere to our standards, auditing them on a regular basis.

Our Policies on Slavery and Human Trafficking
Southall Travel is committed to ensuring our business and supply chain is immune from the threat of modern slavery, in accordance with our responsibilities under section 54 of the Modern Slavery Act 2015.

In accordance with the Act, Southall Travel Ltd. does not, and will not,engage in any form of forced, coerced incarcerated, child or indentured labour and we expect those individuals, companies, contractors, organisation and partners to follow our example. Our performance is audited on an annual basis in parallel with our Equal Opportunity and Corporate Social Responsibility policies.

Protection and Duty of Care to Employees:
Southall Travel protects employees against modern slavery in the following ways:

  • By adhering to our Equal Opportunity and Social Responsibility policies which are audited and reviewed on an annual basis.
  • By treating all employees fairly and with respect and ensuring that their employment rights are maintained in line with current legislation.
  • By protecting the health and welfare of our employees and ensuring that codes of conduct are maintained at a high level.
  • By educating and training staff to understand the threat of modern slavery and human trafficking and embrace the commitment of the company towards maintaining ethical business practices, trading standards and creating a harmonious and inclusive workplace.

Partners and supplier adherence:
Southall Travel is committed to pursuing our business interests with the utmost integrity and enforcingprocesses and controls to ensure slavery and human trafficking is not present in our supply chain. We therefore aim to ensure that our suppliers understand and collaborate with and adhere to our policies and standards.

Southall Travel has a zero tolerance policy towards slavery and human trafficking and we insist that our suppliers, contractors and partners adhere to the same standards. Southall Travel will not knowingly trade, conduct business or interact in any way with any organisations or individuals involved in slavery or human trafficking.

In order to ensure the integrity of our supply chain with respect to human trafficking and slavery, Southall Travel intends to implement processes to identify, assess and monitor potential risk areas in our supply chains, minimise the risk of slavery and human trafficking occurring in our supply chain and protect those who expose illegal practices or activities.

In addition, we will be reviewing and adapting standard supplier terms and conditions and agreements with suppliers, contractors and individuals to ensure compliance with our slavery and human trafficking policies.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes Southall Travel Ltd.’s slavery and human trafficking statement for the financial year ending 31st March 2018.

Mr Kuljinder Bahia
CEO, Southall Travel Limited
19th July 2018

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Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk/ATOLCertificate

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply.