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Frequently asked questions
What travel documents do I need and when will I receive them?
What are e-tickets and how do they benefit me?
How long before my departure do I need to check-in?
Which terminal is my flight departing from?
What is the baggage allowance for my flight?
Will I need a Visa or Transit Visa for my trip?
What happens if I wish to cancel my travel arrangements?
What is Advance Passenger Information?
Can I change or amend my booking?
How do I make the payment? Are there any surcharges?

Our Contact Information

  • Southall Travel LTD
  • Palmoak House, 19 S Rd
  • Southall, Middlesex, UB1 1SU
  • United Kingdom
  • Phone IconCustomer Support: 0208 843 6891
  • Phone IconSales: 0208 843 4444
  • Mail Us Icon customercare@southalltravel.co.uk
  • skype IconSouthall_travel
Whatever your travel needs, we have the answer:
  • Looking for the very best in cheap flights or good value all-inclusive holiday?
  • Looking for a late last minute deal?
  • Planning a honeymoon holiday?
  • Group holiday, Family getaway, City break or a Business trip?
  • Adventure, Safari or a Beach holiday?

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate