How best to contact us, during the current COVID-19 safeguarding period, currently until 15 April 2020.

In these weeks our staff are required to work from home. Our teams are equipped and ready to assist you and you are financially protected. We have created new email contacts : covid19@southalltravel.co.uk for all enquiries. We look forward to assisting you and appreciate your understanding during these unprecedented times.

COVID-19 Message
ABTA Logo doitall covid19@southalltravel.co.uk 0208 843 4444 (8am to 8pm) 24 hours a day / 7 days a week COVID-19 Update
  • MENU
  • CALL US
0208 843 4444

For the best prices call today

0208 843 4444

0208 843 4444 (8am to 8pm) covid19@southalltravel.co.uk

0208 843 4444 (8am to 8pm) covid19@southalltravel.co.uk

Whatsapp Icon+44 333 300 3000( Chat Only )

Free Call Back We'll call you

We'll call you back shortly

+44

COVID-19 PACKAGE POLICY

PACKAGE HOLIDAY BOOKINGS

We appreciate your patience and co-operation during these unprecedented times as a result of the COVID-19 pandemic. We have been working tirelessly to ensure queries are resolved on your behalf and liaising with airlines and other suppliers in order to safeguard your payment. Please find the following options to resolve your queries and concerns:

  • 1. Changing your holiday date: some airlines are currently offering very generous amendment terms, allowing customers to move their holiday dates for free, without a fare increase (or for a limited fare increase). This means, where you have booked off-peak fares, you may be able to travel during on-peak times for no or a limited fare increase. We very much encourage customers to take advantage of these generous amendment terms and re-book their holiday for a later date. Please contact us if you wish to take advantage of this and re-book your holiday.
  • 2. Refunds: Refunds: where we have had to cancel your holiday and you do not wish to re-book, we are offering a full refund of the amount you have paid to us, and this is irrespective of whether we have received money back from airlines and other suppliers. Currently, we have had to cancel holidays up to and including the 30th June 2020. We will endeavour to issue all refunds for these cancelled holidays by the 30th of June 2020.

We strongly recommend that you choose the option of changing your holiday date in order to take advantage of generous amendment policies and it will allow you to re-book your holiday for a future date. However, we recognize that some customers' financial situation may have changed as a result of COVID-19 and as such a refund is required. Please call us on 02088434444 (8am to 8pm) with your preferred choice.

We'll work to ensure you receive your refund or credit note as quickly as possible. To do so, we've increased our staffing levels to ensure we're delivering the best and quickest customer service to you and our call centre currently has an average call waiting time of no more than two minutes.

We appreciate this is a difficult time and that the trip you were no doubt excited to take has now been cancelled. While we are dealing with a large number of requests, we'll do our best to come back to you as soon as possible and thank you for your understanding.

Keep up with all the latest News, Ideas and Offers...

Newsletter Signup Sign up now and get the best holiday and flight deals straight in your inbox!

Looking for Travel insurance Insure your Worldwide Travel Today.

Make a Payment Make a Payment Now!

Subscribe to Our Newsletter

Oops! Something went wrong. Please try submitting the details again. BACK Thank you for subscribing. Please confirm your subscription by clicking the link we have emailed you. Thank you for submitting your details. You have already subscribed to our newsletter. BACK

* Offer valid for selected dates | Subject to Availability | Terms and Conditions Apply

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If you have booked a flight only where the ticket is not issued immediately, your flight will be protected under our ATOL. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk/ATOLCertificate

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn't apply.