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A note to our customers :
We are experiencing very high call volumes so please call us only if you have your travel within the next 7 days
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COVID-19 Message
Dear Valued Customer,
These are challenging times for us all. Our first key priorities are to safeguard the health and well-being of our customers and employees. We appreciate that your travel arrangements, and the travel industry as a whole, has been particularly effected by the outbreak of COVID-19.
During this time we ask you to take into account the following:
Until 15th Apr, as instructed by government, our teams will be working from home. This will impact our call capacity at a time of high demand
For all bookings please email us atcovid19@southalltravel.co.uk. Our teams are here and able assist you, to advise the best options possible. Please include your departure date, booking reference/invoice number and airline in the subject line.
We would also like to assure you that your money spent on your travel is completely safe. Southall Travel will provide you with all necessary assistance, alternative flight options, refunds or credit for future travel per the airline’s policy. Thanks to our ABTA membership and ATOL bonding, your money is secure.
Please rest assured that Southall Travel is committed to providing you with the excellent service and support you have come to expect of us.
